Feedback and complaints
We want to hear what's working and what isn't. Giving feedback or making a complaint will never affect the support you receive.
How to tell us
You can talk to your support worker, call us on 0438 805 391, email hello@moonsoondisability.com.au, or use our contact form. You can stay anonymous if you prefer. A family member, friend or advocate can also contact us for you.
What happens next
We acknowledge it
We confirm we've received your feedback within two business days.
We look into it
We treat it fairly and confidentially, and we keep you updated along the way.
We fix it and tell you
We explain what we found and what we're changing, usually within 21 days.
If you're not satisfied
You can contact the NDIS Quality and Safeguards Commission at any time. You don't have to talk to us first.
- Phone 1800 035 544 (free call from landlines)
- Website ndiscommission.gov.au
Getting help from an advocate
An independent advocate can support you to raise concerns. Search for a disability advocate near you using the Ask Izzy directory or the Disability Advocacy Finder on the Department of Social Services website.